How can security personnel assist guests in distress?

Providing immediate support, listening, and referring guests in distress to appropriate services is crucial for security personnel. This approach fosters a safe and welcoming environment, essential in any public space like Disney. When security staff address a guest's emotional or physical distress directly, they validate the individual's concerns, ensuring the guest feels heard and supported.

This response can involve actively listening to the guest's needs, offering reassurance, and guiding them to resources such as medical assistance, guest services, or crisis intervention teams. Being proactive and compassionate not only resolves the immediate issue but also enhances the overall guest experience, reinforcing the values of safety and hospitality that are central to Disney’s mission.

In contrast, ignoring guests or suggesting they leave the area could lead to the escalation of their distress, while merely directing them to speak to friends does not adequately address the situation. Each of these alternatives falls short of ensuring that the guest receives the appropriate care and support necessary in times of need.