How should you respond if a guest is yelling at another cast member?

Maintaining a safe distance and moving slowly when responding to a situation where a guest is yelling at another cast member is crucial for several reasons. This approach prioritizes safety for both the cast member and the guest, minimizing the risk of escalation. By keeping a safe distance, you can assess the situation without further provoking the guest's agitation. A slow and calm approach can help de-escalate tension, allowing for better communication when you do engage with the guest.

This method is aligned with conflict de-escalation strategies commonly used in customer service and security environments, where remaining calm and unthreatening is essential. It indicates to the guest that you're approaching the situation with care and concern rather than aggression, fostering a more favorable environment for dialogue and resolution.