What are the five steps of effective listening and communication?

The five steps of effective listening and communication focus on the importance of building connections, understanding perspectives, and facilitating positive interactions. Empathy is crucial as it enables the listener to genuinely understand and share the feelings of the speaker, fostering a deeper connection. Building rapport is essential for establishing trust and comfort, creating an environment where open communication can flourish.

Influence is about effectively conveying messages and persuading others while maintaining integrity and respect within the conversation. Behavioral change refers to the outcome of effective communication, where conversations lead to actionable insights or changes in perspective. Finally, active listening encapsulates the whole process, ensuring that the listener is fully engaged, attentive, and responsive.

These elements work together to ensure that communication isn't just about hearing words but involves understanding sentiment and intent, which is crucial in any effective interaction, especially in a security context at Disney where awareness and clarity are paramount.