When assisting guests with disabilities, what is the most important consideration?

Putting the guest first, rather than focusing solely on their disability, emphasizes the importance of treating individuals as whole persons with unique needs and preferences. This approach fosters an environment of respect and dignity, allowing for meaningful interactions that prioritize the guest's experience over their condition. It encourages staff to listen to the guests, understand their specific requirements, and provide tailored assistance that enhances their overall visit.

By focusing on the guest as a person rather than just their disabilities, it promotes a more inclusive and empathetic atmosphere. This mindset can significantly enhance the quality of service provided, making guests feel valued, understood, and cared for during their time at the park. While compliance with regulations and providing assistance are important aspects of accessibility, ensuring that guests feel prioritized and respected is fundamental to creating a positive experience.