When interviewing a guest, what is the recommended approach?

Listening more than speaking is fundamental when interviewing a guest because it allows the interviewer to fully understand the guest's concerns, needs, and experiences. This approach fosters a sense of trust and respect, encouraging the guest to share more information. By actively listening, the interviewer can also pick up on non-verbal cues and underlying emotions, which are crucial for effective communication and support.

Moreover, this method aligns with the principles of good customer service, where empathy and understanding are key to addressing guest concerns effectively. It creates a more engaging and positive experience for the guest, enhancing the overall interaction.

In contrast, writing down everything a guest says can be distracting and may prevent the interviewer from engaging in active listening. Asking leading questions can bias the guest's responses, and speaking in a formal manner might create distance instead of fostering an open dialogue. Overall, prioritizing listening ensures that the needs and experiences of the guest are central to the conversation.